Originally circulated to Chilworth residents by Cllr Alison Finlay, this is useful advice from Hampshire Trading Standards about the dangers of buying services at your door.
Hampshire County Council’s Trading Standards Service is warning the public to be wary of cold callers at the door offering to driveway work, this includes offers to clean, seal and sand driveways, patios, etc. Reports have been received from the Fareham & Chandlers Ford areas, but the warning applies to all of Hampshire.
Callers may offer a tempting price which the resident agrees too; but that price will be doubled when it comes to payment. The reason given is that the price did not include sanding and sealing, and that the resident misunderstood the original agreement. The sealing may not be effective.
Residents should always ask for paperwork before agreeing to have any work done in or around the home, this should include a right to cancel. Also, to get a minimum of 3 quotes from different companies before proceeding with any work.
Although consumers have statutory rights when buying at the door, including a 14 day right to cancel for goods over £42, the right to a refund, replacement or repair if the goods are faulty, falsely described or not fit for purpose. Those rights can only be exercised if the seller is a trader, and if they give full and correct contact information. The trader must also give a consumer paperwork detailing a 14 day cancellation period. This paperwork must also request your authorisation to start within the 14 day cancellation period. Please note that if you agree for work to start within the 14 days but decided to cancel within the cancellation period a consumer must pay a reasonable sum for the work completed. Trading Standards recommend residents do not buy goods at the door.
For further information on buying at the door, click on the following link to Hampshire Trading Standards website Your rights when buying at the door.
Members of Hampshire County Council Trading Standards Buy With Confidence scheme are fully audited to ensure their trading practices are legal, honest and fair. All members have been checked for trustworthiness and compliance with consumer protection laws. Details can be obtained by telephoning 01962 833620, emailing firstname.lastname@example.org. uk or via the website www.buywithconfidence.gov.uk
If anyone has any information about traders who are cold calling or requires any advice on doorstep crime they can contact Hampshire County Council’s Quick Response Team on 01962 833666 (Monday – Friday 0900hrs to 1700hrs)
where specially trained officers are on hand to provide advice. If assistance is required outside of these hours please contact Hampshire Police on their non-urgent number 101 or dial 999 if you feel threatened or intimidated.
Hampshire County Council Trading Standards Service
Montgomery House Monarch Way
Winchester Hampshire SO22 5PW
Tel: 01962 833620
Fax: 01962 833698